Terms and Conditions

1. Booking and Payments

• All bookings must be made through the website booking system.

• Payment is required at the time of booking to confirm your appointment or program enrollment.

• Prices are listed on the service or program page and are inclusive of GST (if applicable).

2. Cancellations and Rescheduling

• Please provide at least 24 hours' notice for cancellations or rescheduling.

• Sessions cancelled with less than 24 hours' notice cannot be refunded.

• No refunds are given for missed sessions or late cancellations.

• You may reschedule your session once, subject to availability.

• Group programs and memberships are non-refundable after the start date.

3. Confidentiality

• All personal information shared during sessions or programs is confidential.

• Information will not be shared without your consent, except where required by law.

4. Conduct

• Respectful behaviour is expected from both parties during sessions and communications.

• If inappropriate behaviour occurs, the service provider reserves the right to terminate the session without refund.

5. Limitations

• The services offered are not a substitute for medical or emergency care.

• If you have urgent health or mental health concerns, please contact appropriate healthcare professionals immediately.

6. Technical Issues

• For online sessions, please ensure you have a stable internet connection.

• The service provider is not responsible for technical issues outside of their control.

7. Memberships and Programs

• Monthly memberships will be charged on the 1st of each month.

• Memberships and group programs are non-refundable after the start date.

• Access to program materials will be provided as outlined in the program details.